Refund Policy
Last updated: July 5, 2026
💜 At AXVerse Media, we stand behind the quality of our work. If we fall short of promised results, we extend your campaign at no additional cost — instead of a cash refund.
1. Our Guarantee
We are committed to delivering the results promised in your selected package. If the promised view counts or performance metrics are not achieved within the campaign period, we extend your campaign for free until those results are met.
2. Our Remedy Process
Our first remedy is always to extend or optimize your campaign at no extra cost. If we are unable to deliver the agreed services due to reasons within our control, a partial or full refund may be considered after review.
3. Eligibility for Refund
A refund may be considered only in the following circumstances:
- We are unable to start your campaign within 5 business days of payment
- Technical issues on our end prevent campaign delivery entirely
- You cancel within 24 hours of payment and the campaign has not yet started
4. Non-Refundable Cases
Refunds will not be issued in the following cases:
- Campaign has already been launched and content has been created
- Dissatisfaction with creative style or direction of reels (subject to revision instead — see Section 5)
- Results vary due to factors outside our control (e.g., platform algorithm changes, song quality, market response)
- Cancellation requested after 24 hours of payment
- Custom AI influencer creation, once creation has started
5. Campaign Extension Policy
If your campaign does not achieve the promised metrics, we will:
- Extend your campaign by an additional 7–14 days at no extra cost
- Create additional content as needed to reach the promised results
- Provide progress updates during the extension period
6. Revision Policy
For AI video and reel content:
- Basic plan: 1 free revision per reel
- Standard plan: 2 free revisions per reel
- Premium plan: Unlimited revisions
- Enterprise: Unlimited revisions + dedicated support
7. How to Request a Refund
To request a refund or campaign extension, contact us within 7 days of campaign completion:
- 📧 Email: contact@axversemedia.com
- 💬 WhatsApp: Message us here
Please include your name, campaign details, payment reference, and reason for the request. We aim to respond within 2 business days.
8. Refund Processing
Approved refunds are processed within 7–10 business days to the original payment method. Processing time may vary depending on your bank or payment provider.