Last Updated: 21-08-2026
We want every client to feel confident working with AXVERSE MEDIA. Here’s exactly how refunds and cancellations work.
3.1 Trial Packages
Trial packages (2 reels, one-time payment) are non-refundable once work has begun (script/content creation started). If you cancel before any work has started, a full refund will be issued.
3.2 Monthly Packages (Basic / Standard / Premium)
- If you cancel before your campaign starts, you’re entitled to a full refund.
- If you cancel after some reels have been delivered, you will be refunded for the undelivered reels only, calculated on a per-reel basis at your package’s rate.
- No refund is provided for reels already posted/delivered.
3.3 Enterprise / Custom Packages
Refund terms for Enterprise engagements are specified in your individual signed agreement, as these are custom-negotiated per client.
3.4 How to Request a Refund
Email contact@axversemedia.com with your name, campaign details, and reason for the refund request. We aim to respond within 3–5 business days.
3.5 Refund Processing Time
Approved refunds are processed within 7–10 business days, credited back to your original payment method.
3.6 Non-Refundable Circumstances
- Delays caused by the client not providing required information/content on time
- Dissatisfaction with organic reach/views (see Terms & Conditions, Section 1.2 — we don’t guarantee specific view counts)
- Change of mind after work has been completed and delivered
3.7 Contact
For any refund or cancellation questions: contact@axversemedia.com / +91 89500 83778.