{"id":165,"date":"2026-07-03T17:32:16","date_gmt":"2026-07-03T17:32:16","guid":{"rendered":"https:\/\/axversemedia.com\/?page_id=165"},"modified":"2026-08-20T19:35:29","modified_gmt":"2026-08-20T19:35:29","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/axversemedia.com\/?page_id=165","title":{"rendered":"Refund Policy"},"content":{"rendered":"<div style=\"max-width: 800px; margin: 40px auto; padding: 0 20px; font-family: 'Inter',sans-serif; color: #333; line-height: 1.8;\">\n<p dir=\"ltr\"><strong>Last Updated: 21-08-2026<\/strong><\/p>\n<p dir=\"ltr\">We want every client to feel confident working with AXVERSE MEDIA. Here&#8217;s exactly how refunds and cancellations work.<\/p>\n<h3 dir=\"ltr\">3.1 Trial Packages<\/h3>\n<p dir=\"ltr\">Trial packages (2 reels, one-time payment) are <strong>non-refundable once work has begun<\/strong> (script\/content creation started). If you cancel before any work has started, a full refund will be issued.<\/p>\n<h3 dir=\"ltr\">3.2 Monthly Packages (Basic \/ Standard \/ Premium)<\/h3>\n<ul dir=\"ltr\">\n<li>If you cancel <strong>before your campaign starts<\/strong>, you&#8217;re entitled to a full refund.<\/li>\n<li>If you cancel <strong>after some reels have been delivered<\/strong>, you will be refunded for the undelivered reels only, calculated on a per-reel basis at your package&#8217;s rate.<\/li>\n<li>No refund is provided for reels already posted\/delivered.<\/li>\n<\/ul>\n<h3 dir=\"ltr\">3.3 Enterprise \/ Custom Packages<\/h3>\n<p dir=\"ltr\">Refund terms for Enterprise engagements are specified in your individual signed agreement, as these are custom-negotiated per client.<\/p>\n<h3 dir=\"ltr\">3.4 How to Request a Refund<\/h3>\n<p dir=\"ltr\">Email <strong><a href=\"mailto:contact@axversemedia.com\">contact@axversemedia.com<\/a><\/strong> with your name, campaign details, and reason for the refund request. We aim to respond within 3\u20135 business days.<\/p>\n<h3 dir=\"ltr\">3.5 Refund Processing Time<\/h3>\n<p dir=\"ltr\">Approved refunds are processed within <strong>7\u201310 business days<\/strong>, credited back to your original payment method.<\/p>\n<h3 dir=\"ltr\">3.6 Non-Refundable Circumstances<\/h3>\n<ul dir=\"ltr\">\n<li>Delays caused by the client not providing required information\/content on time<\/li>\n<li>Dissatisfaction with organic reach\/views (see Terms &amp; Conditions, Section 1.2 \u2014 we don&#8217;t guarantee specific view counts)<\/li>\n<li>Change of mind after work has been completed and delivered<\/li>\n<\/ul>\n<h3 dir=\"ltr\">3.7 Contact<\/h3>\n<p dir=\"ltr\">For any refund or cancellation questions: <strong><a href=\"mailto:contact@axversemedia.com\">contact@axversemedia.com<\/a><\/strong> \/ <strong>+91 89500 83778<\/strong>.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Last Updated: 21-08-2026 We want every client to feel confident working with AXVERSE MEDIA. Here&#8217;s exactly how refunds and cancellations work. 3.1 Trial Packages Trial packages (2 reels, one-time payment) are non-refundable once work has begun (script\/content creation started). If you cancel before any work has started, a full refund will be issued. 3.2 Monthly [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-165","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/axversemedia.com\/index.php?rest_route=\/wp\/v2\/pages\/165","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/axversemedia.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/axversemedia.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/axversemedia.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/axversemedia.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=165"}],"version-history":[{"count":5,"href":"https:\/\/axversemedia.com\/index.php?rest_route=\/wp\/v2\/pages\/165\/revisions"}],"predecessor-version":[{"id":447,"href":"https:\/\/axversemedia.com\/index.php?rest_route=\/wp\/v2\/pages\/165\/revisions\/447"}],"wp:attachment":[{"href":"https:\/\/axversemedia.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=165"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}